Legal

We may collect information you provide directly to us, such as your name, email address, phone number, account details, support messages, and any information you submit while using PujaZen.

We may also collect technical and usage information such as device type, browser type, IP address, pages viewed, session activity, referral information, and interactions with our site and features.

Camera and hand-movement processing: Certain PujaZen features may access your device camera to detect or interpret hand movements used during the guided experience. PujaZen is intended to process this input only for interactive guidance. We do not store or maintain your camera feed as recorded video for later viewing, and we do not use the camera feed to generally watch or monitor you or your surroundings.

We may use collected information to:

• create and manage your account;
• provide, maintain, and improve PujaZen;
• process transactions and user requests;
• send service-related messages and support responses;
• monitor performance, usage, and security;
• comply with legal obligations and enforce our terms.

We may use third-party providers to support authentication, hosting, analytics, communications, payment processing, content delivery, and advertising. These providers may process information on our behalf in accordance with their own terms and privacy practices.

Payments may be processed through third-party providers such as Stripe. We do not store full payment card details on our own servers unless explicitly stated otherwise.

We may use cookies and similar technologies to keep you signed in, remember preferences, understand site usage, improve the user experience, and support analytics and advertising functions.

Third-party vendors, including Google, may use cookies to serve ads based on a user’s prior visits to this website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to users based on their visit to this site and/or other sites on the Internet.

Users may be able to opt out of personalized advertising by visiting Google Ads Settings. Users may also visit industry opt-out resources, where available, to learn more about personalized advertising choices.

If other third-party ad vendors or ad networks serve ads on PujaZen, those providers may also use cookies or similar technologies, subject to their own privacy policies and user choice mechanisms.

We may share information with service providers who perform services on our behalf, when required by law, to protect our rights and security, or in connection with a business transfer such as a merger, acquisition, or asset sale.

We do not sell your personal information in the ordinary course of business.

We retain information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

You may contact us to request updates or deletion of your account information, subject to legal and operational requirements. You may also opt out of non-essential communications where applicable.

We use reasonable administrative, technical, and organizational measures intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of PujaZen after changes become effective constitutes acceptance of the updated policy.

Questions about this Privacy Policy may be sent through our Contact Us page or by email at support@pujazen.com.

By accessing or using PujaZen, by creating an account, by submitting a booking request, by accepting a booking, or by using any marketplace feature, you agree to be bound by these Terms of Use and our Privacy Policy.

You agree to use PujaZen only for lawful purposes and in a manner that does not violate applicable law, infringe the rights of others, or interfere with the operation of the service.

You are responsible for maintaining the confidentiality of your account credentials and for activities that occur under your account. You agree to provide accurate information and keep it up to date.

PujaZen and its associated content, software, design, branding, text, graphics, audio, video, and materials are owned by or licensed to PujaZen LLC and are protected by applicable intellectual property laws.

Except as expressly permitted, you may not reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit PujaZen content without prior written permission.

PujaZen operates an online marketplace that enables users to discover, request, schedule, and pay for services offered by independent priests (“Priests”). PujaZen is not the provider of the in-person, live, or virtual priest services listed by Priests.

Unless expressly stated otherwise in writing, PujaZen does not employ, supervise, control, direct, or manage the manner, method, sequence, ritual content, words, conduct, tools, travel, transportation, assistants, or performance of any Priest’s services. Nothing on the platform shall be construed to create any employment, agency, partnership, joint venture, franchise, fiduciary, or similar relationship between PujaZen and any Priest.

PujaZen may display profile information, service descriptions, languages, photographs, prices, availability, reviews, ratings, badges, and other listing content supplied by Priests or users. Such display does not constitute PujaZen’s certification, endorsement, recommendation, guarantee, or warranty of any Priest’s identity, credentials, background, experience, punctuality, safety, quality, legal work eligibility, ritual qualification, or fitness for a particular purpose.

PujaZen provides guided digital puja content for informational, educational, and experiential use. Ritual practices, sequencing, pronunciation, recitation, materials, customs, and expectations may vary by tradition, sampradaya, region, family practice, priestly lineage, language, temple, and community.

PujaZen presents one guided format and does not represent or guarantee that any method, wording, sequence, pronunciation, interpretation, or ritual approach is universally required, complete, or correct for every user, family, or tradition.

PujaZen does not guarantee any spiritual, religious, astrological, emotional, personal, financial, health-related, or other outcomes from use of the service. Your use of PujaZen and any decisions, beliefs, interpretations, or practices based on the service remain your own responsibility.

Certain audio, visual, textual, or guided elements may be AI-generated, synthesized, pre-recorded, digitally rendered, or otherwise technology-assisted. Pronunciation, diction, intonation, cadence, accent, translation, timing, expressiveness, and presentation style may differ from a live priest, regional convention, or personal expectation.

You are responsible for ensuring that your device, network connection, browser, camera access, microphone access, audio settings, physical surroundings, and general usage conditions are appropriate and safe for use of PujaZen.

Use of PujaZen may consume bandwidth, battery, processing resources, camera or microphone access, and other device capabilities. We do not guarantee uninterrupted performance, compatibility, or availability across all devices, environments, or network conditions.

To the fullest extent permitted by law, PujaZen LLC is not responsible for device overheating, battery drain, connectivity issues, equipment malfunction, data usage charges, interruptions, damage to devices or accessories, or damage to furnishings, premises, or other property arising out of or related to use of the service.

Use of certain features may require camera access for hand-movement detection or interaction. You remain responsible for granting device permissions and for using such features only in surroundings you consider appropriate.

If you book a live virtual or in-person service, you are responsible for ensuring a safe, respectful, lawful, and appropriate environment for the ritual. You agree to treat Priests with respect and maintain a secure premises for any on-site services.

Customers are responsible for providing accurate booking details, a suitable location, access instructions, and timely communication. Customers must not require Priests to perform unlawful, unsafe, or misleading activities or to remain in conditions the Priest reasonably considers unsafe.

Priest profiles, photographs, names or display names, biographies, languages, service areas, service descriptions, rates, calendar availability, aggregate ratings, and customer reviews may be visible to signed-in users and, where PujaZen chooses, to the public.

Users may submit ratings and reviews based on actual booking experiences. You agree not to submit fake, manipulated, retaliatory, abusive, unlawful, irrelevant, or misleading reviews, testimonials, or feedback. PujaZen may, but is not obligated to, remove, retain, moderate, investigate, reorder, or decline to publish reviews, ratings, or profile content in its sole discretion.

Any dispute regarding a Priest’s listing, credentials, communications, pricing, punctuality, cancellation, conduct, quality, safety, property damage, injury, or service outcome is primarily between the customer and the Priest. PujaZen may review limited platform records, messages, timestamps, and payment information and may facilitate communication, but PujaZen is not a party to disputes between users and is not obligated to resolve any dispute in a particular manner.

We may modify, suspend, or discontinue all or any part of PujaZen at any time, with or without notice. We do not guarantee uninterrupted availability of the service.

PujaZen is provided on an “as is” and “as available” basis, to the fullest extent permitted by law. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and suitability of marketplace listings or Priest services.

To the fullest extent permitted by law, PujaZen LLC and its affiliates, officers, employees, contractors, licensors, payment processors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, revenue, profits, business opportunities, goodwill, or property arising out of or related to your use of PujaZen or the acts or omissions of any Priest or user.

In no event shall PujaZen’s aggregate liability exceed the total amount paid by you to PujaZen for the specific booking or purchase giving rise to the claim. PujaZen is not responsible for ancillary expenses, travel costs, venue costs, event preparations, substitute-provider costs, religious or ceremonial materials, emotional distress, lost opportunity, or third-party expenses arising from a delayed, altered, disputed, or canceled service.

To the fullest extent permitted by law, you release PujaZen LLC and its affiliates, officers, employees, contractors, licensors, payment processors, and service providers from claims, demands, causes of action, damages, and liabilities arising out of or in any way connected with disputes between users, including disputes relating to listings, reviews, credentials, performance, no-shows, delays, cancellations, conduct, injury, property damage, payments, or refunds.

You agree to indemnify, defend, and hold harmless PujaZen LLC and its affiliates, officers, employees, contractors, licensors, payment processors, and service providers from and against any claims, liabilities, damages, judgments, settlements, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the platform, your content, your reviews, your communications, your breach of these Terms, or your violation of law.

We may suspend or terminate your access to PujaZen if we believe you have violated these Terms of Use or if your use presents risk to the platform, other users, or our rights.

These Terms of Use are governed by the laws applicable to PujaZen LLC, without regard to conflict of law principles.

We may update these Terms of Use from time to time. When we do, we will revise the “Last updated” date above. Continued use of PujaZen after changes become effective constitutes acceptance of the revised terms.

Questions about these Terms of Use may be sent through our Contact Us page.

Payments may be processed by third-party payment providers such as Stripe. By submitting payment information, you authorize the applicable payment provider to charge the amount shown at checkout.

Prices, features, availability, offerings, and Priest rates may change at any time before purchase or booking confirmation. We reserve the right to correct pricing errors, description errors, timing errors, or technical mistakes.

Access to digital content, guided experiences, or related services may begin immediately after purchase or shortly thereafter, depending on the product and technical conditions.

When you book a live or in-person puja through PujaZen, you acknowledge that the service is offered by an independent Priest and not by PujaZen. PujaZen does not guarantee that any Priest’s statements, credentials, experience, legal work eligibility, punctuality, conduct, ritual method, availability, or quality of service are accurate, complete, verified, suitable, or satisfactory.

Any claims arising from a Priest’s acts, omissions, negligence, misconduct, delays, cancellations, ritual performance, or on-site behavior are between you and the Priest, except to the limited extent PujaZen expressly agrees otherwise in these Terms.

When you book a live puja, you are reserving a Priest’s time. If a Priest fails to attend, materially fails to perform, or there is another dispute relating to a booking, PujaZen may review available records, including messages, timestamps, booking information, and other platform data, and may request information from the customer and Priest.

If PujaZen determines, in its sole discretion, that a refund or credit is appropriate, any refund, credit, reversal, or other adjustment will not exceed the amount actually paid through the PujaZen platform for that specific booking.

PujaZen will not reimburse event costs, catering, travel, venue rentals, substitute-provider costs, decorations, materials, preparation expenses, emotional distress, or any other direct or indirect expenses incurred in anticipation of or in connection with the ritual.

Except as expressly stated in these Terms or as required by applicable law, purchases made through PujaZen are final. We may review requests involving billing errors or exceptional circumstances on a case-by-case basis, but nothing in this section obligates us to provide a refund, credit, cancellation, or replacement beyond what is required by law.

PujaZen is not obligated to provide a substitute Priest, same-day replacement, backup provider, or rescheduled service, even if a Priest cancels, is delayed, or fails to appear.

If you believe you were charged in error, please contact us first through our Contact Us page so we can review the issue.

You acknowledge and agree that you are an independent contractor and not an employee, partner, joint venturer, franchisee, or agent of PujaZen LLC. You are solely responsible for providing your own tools, ritual items, assistants, materials, transportation, work methods, and performance of services. PujaZen does not control the details of how you perform your services.

You represent, warrant, and covenant that all information provided in your profile or otherwise to PujaZen — including credentials, lineage, experience, biography, languages, photos, service areas, rates, and personal details — is accurate, current, complete, and not misleading.

You further represent and warrant that you are legally permitted to offer and perform compensated services in each jurisdiction where you accept bookings and that you possess and will maintain all visas, work permits, work authorizations, tax registrations, business registrations, permits, licenses, and other approvals required by applicable law.

PujaZen may rely on your self-reported information and is not responsible for independently verifying your credentials, identity, background, ritual qualification, legal right to work, business registration status, or compliance with labor, tax, immigration, licensing, or other laws.

You are solely responsible for determining, reporting, filing, withholding if applicable, and paying any and all federal, state, local, and foreign taxes, duties, levies, fees, assessments, social taxes, self-employment taxes, income taxes, estimated taxes, sales taxes, use taxes, or similar charges arising from your use of PujaZen or the services you provide.

You acknowledge that you are operating as an independent service provider and that you are solely responsible for maintaining your own books and records, issuing invoices where required, registering with tax authorities where required, filing tax returns, making estimated tax payments, and complying with any information-reporting obligations applicable to you. PujaZen does not provide tax advice and does not assume responsibility for your failure to report income or comply with tax laws.

PujaZen may issue or facilitate tax reporting documents where required by law, but any such reporting does not reduce or shift your independent obligation to fully and accurately report all income and pay all taxes related to your services.

You agree that your profile information, including your name, biography, photographs, service descriptions, pricing, languages, service areas, and availability, may be displayed to signed-in users and, where PujaZen chooses, to the public.

You acknowledge that users may leave ratings and reviews regarding your services. PujaZen is not responsible for user review content and reserves the right to retain, remove, moderate, investigate, reorder, or decline to publish reviews or profile content in its sole discretion.

You represent that you own or have the necessary rights and permissions to use and authorize PujaZen to display your profile text, photos, and other listing content.

By opening your availability calendar and accepting bookings, you commit to performing the accepted services at the agreed-upon date, time, format, and general location, subject only to reasonable delays or circumstances outside your control.

If you experience an emergency, scheduling conflict, delay, or any material change affecting a booking, you are strictly responsible for promptly informing the customer and PujaZen through the platform or other approved communication channel.

Failure to attend a booked session, refusal to perform an accepted booking, material shortening of the service without justification, or sending an unauthorized substitute may result in forfeiture of payout, refund or reversal to the customer, account strikes, suspension, or permanent termination of your Priest account. You agree that any liability, damages, losses, chargebacks, customer disputes, or claims arising from your no-show, delay, cancellation, misconduct, or failure to perform are solely your responsibility.

You are solely responsible for your conduct during virtual, live, and in-person services and for the safe handling of lamps, fire, incense, ritual items, tools, liquids, electrical items, furnishings, or any other materials used by you.

You assume all liability for any property damage, personal injury, death, theft, harassment, discrimination, fire hazard, smoke damage, or other incident caused by your acts or omissions at a customer’s home, event site, or any other location.

You agree to indemnify, defend, and hold harmless PujaZen LLC and its affiliates, officers, employees, contractors, payment processors, and service providers from any and all claims, lawsuits, investigations, liabilities, damages, judgments, settlements, losses, penalties, taxes, interest, costs, or expenses, including reasonable attorneys’ fees, arising from or related to your actions, omissions, negligence, misrepresentation of credentials, tax noncompliance, failure to report income, labor or employment claims, immigration or work authorization issues, property damage, injury, no-show, cancellation, or violation of any law.